We strive to offer the best shopping experience, including fast and hassle-free returns.
We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 30 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.
For product-specific policy conditions and warranty periods
|Category||Sub Categories||Warranty Period|
|Home & Garden||Faucets, Lights||12 Months|
|Consumer Electronics||All Products||2 Months|
|Phones & Tablets||All Products||3 Months|
|Health & Beauty||Tattoos & Body Art, Wigs, Health Care, Massagers||3 Months|
|Toys & Hobbies||Radio Control||14 Days|
|Cosplay and Costumes, Musical Instruments||3 Months|
|Instrument Accessories||6 Months|
|Sports & Outdoors||Frames, Forks, Handlebars & Stems||12 Months|
|Pedals, Seat Posts & Saddles||14 Days|
SYCBEC respects your privacy and takes your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site. To better protect your privacy, we provide the notice below explaining our online information practices and the choices you can make about the way your information is collected and used.
Thank you for accessing the website ("Site") of SYCBEC Limited (all references to “us” and “our" refer to www.sycbec.com). We respect your privacy and want you to know about the policies we have in place to protect your personal information.
How we collect, use, and (under certain conditions) disclose your personal information.
The steps we’ve taken to secure your personal information.
Your options regarding the collection, use, and disclosure of your personal information.
This Privacy Notice applies only to this website and does not necessarily apply to personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details. We are not responsible for the content or privacy practices on any website other than LightInTheBox.com to which this Site links or that links to this Site.
By visiting our Site, you accept the practices described in this Notice.
How does LightInTheBox.com collect information about me?
How does LightInTheBox.com use my personal information?
How are cookies and other technologies used to collect information?
Does LightInTheBox.com ever give out my personal information?
Is information LightInTheBox.com collects about me secure?
Are children allowed to use LightInTheBox.com?
How does LightInTheBox.com use and disclose information collected from me offline?
Where can I find updates to this policy?
We collect information from Site users in several different ways, with the goal of providing an efficient, meaningful, and customized shopping experience. For example, we can use your personal information to:
* Record and quickly bring up information you’ve given previously
* Help you quickly find information, products, and services
* Create content that is relevant to you
* Alert you of our new information, products, and services
Registration and Ordering: In order to use certain parts of this Site or order products, all customers must fill out an online registration form with personal information, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may ask for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing and internal marketing as well as to communicate with you about your order and our site.
To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this Privacy Notice on this Site and encourage you to review this Privacy Notice from time to time. Please contact us with any questions about the Privacy Notice.
Welcome to the website SYCBEC. sycbec.com provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any LightInTheBox.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. LightInTheBox.com reserves the right to change this site and these terms and conditions at any time.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by sycbec.com in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Lightinthebox.com in advance. sycbec.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if sycbec.com believes that customer conduct violates applicable law or is harmful to sycbec.com’s interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. sycbec.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and Lightinthebox.com has no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify LightInTheBox.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.
No instance of waiver by sycbec.com of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.
Ever wonder what your newly-purchased digital camera went through to arrive safely at your doorstep? At SYCBEC, even before your order is placed – whether as a wholesaler, distributor, or someone who's just looking to buy the latest gadget – our products are streamlined into a system that checks and double checks quality, from sourcing to delivery.
While you're sitting in the comfort of your own office or home to browsing on SYCBEC's huge range of products, we're already busy selecting the best products at the best prices, all with you, the customer, in mind. With offices in Shenzhen and Beijing, LightInTheBox works with the best and most trusted manufacturers throughout China, selected for quality of their products, reputation, reliability, and whether they share our passion for serving customers like you.
After a rigorous inspection and vetting process of the products we know shoppers are interested in, we make them available to you at unbeatable prices, since we source them straight from the manufacturer. LightintheBox is also plugged into the market news wires for hot new lines, the latest designs, and the best quality products. The upshot is that shoppers can find most anything at LightInTheBox, from consumer electronics and high-end tech products, to clothing, wedding apparel, and crafts.
Upon clicking "Complete Order," your friends at LightInTheBox spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox.
Even though our suppliers are all trusted manufacturers of quality items, we don’t take any chances with your specific order. All products go through an exhaustive Q.C. procedure:
Outline of our Q.C. protocols
SYCBEC's packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure it checks out with the product listed.
Then, and only then, does the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and tape. Next, it's out the door in safe hands with our trusted and verified couriers.
Once your product leaves our doors, we are still here to help. SYCBEC's Customer Service team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through My Orders tickets. No matter the issue, we're always here to serve you.